"I am safe here - I can get about and the staff help me if I need them'
' There is always someone about if I need them'
"Oh yes staffing is always good, even at the weekends and evenings
"It's lovely food, it always is"
"I can't believe the difference from the last home they were in, they are a differnt person now, they do so much more, the staff have really worked hard'
"We can come anytime we like it's not a problem. The staff and manager are very welcoming"
"They are always asking me this that and the other, I tell them I am happy with how things are"
"I am always informed, if they have a fall or are unwell they ring me and let me know. I am happy how they are caring for my relative"
'"There is always something going on, bingo or a quiz, things my relative enjoys"
"I have had a few grumbles or concerns. The manager has been very responsive with these. I was happy with the action they took and the way they were dealt with"
"It is a lovely place to live, I wouldn't want to be anywhere else"
"They are very approachable and helpful if you need to ask them anything"